Refund Policy
Last updated: May 29, 2026
1. Introduction
At StriqTech, we strive to deliver high-quality services in strategic consultancy, technological development and web design. However, we understand that circumstances may arise in which a client wishes to request a refund. This policy sets out the conditions under which refunds can be processed for our services.
By contracting any of our services, you accept the terms of this refund policy.
2. Services Covered by the Refund Policy
Due to the nature of our services, we offer refunds only in the following circumstances:
2.1 Consultancy and Strategic Services
- If the consultancy service has not started, a refund can be requested within 5 business days after payment confirmation.
- Once consultancy has begun or reports or strategic analyses have been delivered, no refunds will be issued.
2.2 Web Development and Technology Solutions
- If web development or the technology solution has not yet started and no resources have been allocated, the client may request a refund within 7 business days after the initial payment.
- If the project has already started but no tangible work has been delivered, a partial refund may be issued, deducting administrative and planning costs.
- If the project has been delivered in full, refund requests will not be accepted.
2.3 Maintenance and Hosting Services
- Payments for maintenance and web hosting plans are non-refundable once the service period has begun.
- If the client cancels the service before the renewal date, no new charges will be generated, but there will be no refunds for unused months.
2.4 Domain Registration and Administration
- Domain registration costs are non-refundable under any circumstances, as domain registrations are managed by external entities and cannot be cancelled once processed.
- In the event of a domain transfer, any associated administrative charges will be the client's responsibility.
3. Refund Request Process
If the client meets the criteria set forth in this policy, they may request a refund by sending an email to info@striqtech.com with the following information:
- Full name
- Email and contact details
- Invoice number or payment reference
- Detailed reason for the refund request
Our team will review the request and respond within 5 to 10 business days with the resolution.
4. Refund Methods
- Refunds will be processed using the same original payment method.
- Depending on the bank or payment processor, the refund may take between 5 and 15 business days to appear in the client's account.
- For payments made via bank transfer, the necessary details will be requested to process the refund.
5. Exceptions and Special Cases
- StriqTech reserves the right to evaluate special cases not covered by this policy and decide whether a partial or full refund applies.
- In disputes or disagreements about service quality, a reasonable solution will be sought before proceeding with a refund.
- If the client has violated our terms of service, they will not be entitled to request a refund.
6. Policy Modifications
StriqTech reserves the right to modify this refund policy at any time. Updated versions will be available on our website.
7. Contact
If you have questions about this refund policy, contact us at: info@striqtech.com